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Terms Of Service

Last Updated: 14-06-2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your use of the website www.protechnologies.co.za (the “Website”) and the purchase of any services offered by ProTechnologies (“Company”, “we”, “us”, or “our”). The Website is operated by Protechnology Group (PTY) LTD, a private company registered in South Africa (2014‑present). Our services include satellite dish installation, decoder repair, home and business TV solutions, as well as managed IT services, network support, hosting, and hardware/software sales.

By accessing the Website or purchasing any service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

2. Definitions

3. Services and Service Delivery

3.1 Description of Services
We provide professional satellite dish installation, decoder repairs, Wi‑Fi connection setup, multi‑room (extra‑view) installations, and general IT support (including remote and on‑site assistance). Detailed descriptions are available on our Website.

3.2 Service Process
– For satellite/decoder services: we schedule a technician visit (remote or on‑site), perform the installation or repair, and provide a warranty on workmanship.
– For IT support: services may be delivered remotely (30‑minute billing increments) or on‑site, depending on the issue and agreement.

3.3 Third‑Party Suppliers
We may engage subcontractors or use third‑party services (e.g., cloud hosting, Microsoft 365, domain registrars) to deliver certain Services. Your use of such third‑party services may be subject to their own terms.

4. Quotations, Fees, and Payment

4.1 Quotations
All quotes are valid for the period stated in the quote (typically 30 days). Any changes requested by you may incur additional fees.

4.2 Pricing
All prices are quoted in South African Rand (ZAR) excluding Value‑Added Tax (VAT), unless expressly stated otherwise. We will add VAT at the applicable rate.

4.3 Payment Terms
Payment is due as specified in the invoice (for example, “payment due before service” or “net 15/30 days”). For satellite/decoder services, we may require payment upon completion or before dispatch of hardware. For ongoing IT support, payment terms will be set out in the service agreement.

4.4 Late Payment
If you fail to pay by the due date, we may charge interest at the maximum legal rate under the National Credit Act, and we may suspend or terminate Services until full payment is received.

4.5 Deposits
For certain Services (e.g., large hardware orders or extended on‑site projects), we may require a deposit of up to 50% before commencing work.

5. Cancellation, Refunds, and Cooling‑Off Period

5.1 Cooling‑Off Right (Electronic Transactions)
Under Section 44 of the ECT Act, if you are a natural person (consumer) who enters into an electronic transaction (e.g., booking a service online), you may cancel the transaction within seven (7) days of receiving confirmation of the transaction, without reason or penalty. To cancel, you must notify us in writing at [insert email address] and return any delivered hardware (if any) in its original condition. We will refund the full amount within 15 days, less any direct costs of returning the goods.

5.2 Cancellation by You (after cooling‑off period)
If you cancel a scheduled service less than 24 hours before the appointment, we may charge a cancellation fee of up to 25% of the quoted price to cover wasted resources.

5.3 Refunds for Defective Services
If a service does not meet the quality standards reasonably expected under the CPA (e.g., faulty installation), we will remedy the defect at no cost or provide a proportional refund. Hardware carries the manufacturer’s warranty.

6. Warranties and Disclaimers

6.1 Workmanship Warranty
We warrant that all installation and repair work will be performed with reasonable care and skill. For satellite/decoder services, we offer a 30‑day warranty on labour, unless otherwise stated in writing.

6.2 Third‑Party Products
Any hardware supplied (e.g., decoders, routers, cables) is covered solely by the manufacturer’s warranty. We are not responsible for manufacturer defects beyond facilitating a claim on your behalf.

6.3 Service Interruptions
We do not warrant that services (e.g., internet or satellite signal) will be uninterrupted or error‑free, as signal quality may depend on factors beyond our control (e.g., weather, network outages).

6.4 No Unlawful or Prohibited Use
You may not use our services for any purpose that is unlawful or prohibited by these Terms.

7. Client Responsibilities

7.1 Access and Information
You must provide accurate contact information and, for on‑site services, safe access to the premises (e.g., roof, equipment location). For IT support, you must provide necessary login credentials and system access.

7.2 Data Backups
You are solely responsible for backing up your own data before any IT repair or maintenance. We are not liable for any data loss unless we expressly agreed in writing to perform a backup.

7.3 Compliance with Laws
You must ensure that any software or hardware you ask us to work on is lawfully licensed.

8. Intellectual Property

8.1 Our Content
All content on the Website (text, logos, images, software) is owned by us or our licensors and is protected by South African and international copyright laws. You may not reproduce, distribute, or commercially exploit any content without our written permission.

8.2 Client Data
Any data or materials you provide to us remain your property. You grant us a limited license to use that data solely to perform the Services.

9. Limitation of Liability

9.1 Direct Damages
To the fullest extent permitted by South African law, our total aggregate liability to you for any claim arising from these Terms or the Services shall not exceed the total fees paid by you to us in the six (6) months preceding the claim.

9.2 Excluded Damages
We are not liable for:
– indirect, incidental, special, or consequential damages (including loss of profits, revenue, data, or business opportunities);
– damages arising from third‑party services (e.g., cloud hosting outages);
– damages resulting from your failure to follow our reasonable instructions.

9.3 Consumer Protections
Nothing in this clause limits any rights you may have under the CPA that cannot be contractually excluded (e.g., liability for gross negligence or death/personal injury caused by our wilful misconduct).

10. Privacy and Data Protection (POPIA)

10.1 Personal Information
When you use our Website or purchase services, we may collect personal information such as your name, address, email, phone number, and location details. We process this information only to provide the requested services, communicate with you, and comply with legal obligations.

10.2 Your Rights
Under POPIA, you have the right to:
– access the personal information we hold about you;
– request correction or deletion of your information;
– withdraw your consent for processing (subject to legal or contractual restrictions);
– object to direct marketing.

10.3 How to Exercise Your Rights
Contact our Information Officer at [insert email address]. We will respond within a reasonable time (usually 30 days).

10.4 Full Privacy Policy
For complete details, please see our [Privacy Policy] (link to be added on your website).

11. Breach and Termination

11.1 Termination by You
You may terminate the Agreement at any time by ceasing to use the Website and providing written notice for ongoing services. Any amounts already paid for services not yet rendered may be refunded on a pro‑rata basis, subject to a reasonable administration fee.

11.2 Termination by Us
We may suspend or terminate the Agreement immediately if:
– you breach any material term of these Terms and fail to remedy within 14 days of written notice;
– you become insolvent, enter business rescue, or cease operations;
– we reasonably suspect fraud or illegal activity.

11.3 Effect of Termination
Upon termination, you must pay all outstanding fees accrued up to the termination date.

12. Dispute Resolution and Governing Law

12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal action arising from these Terms shall be brought exclusively in the courts of South Africa, KwaZulu‑Natal Division (Durban).

12.2 Dispute Resolution
If a dispute arises, the parties shall first attempt to resolve it amicably within 14 days. If unsuccessful, either party may refer the dispute to arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) in Durban, in accordance with its expedited rules. Arbitration may be conducted by a single arbitrator appointed by agreement (or failing agreement, by AFSA). The decision of the arbitrator shall be final and binding, and either party may apply to a court having jurisdiction to enter judgment on the award. The arbitration shall be conducted in English.

13. General Provisions

13.1 Amendments
We may update these Terms from time to time. Any material changes will be notified on the Website. Your continued use of the Website after the changes constitutes acceptance of the revised Terms.

13.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

13.3 Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right.

13.4 Entire Agreement
These Terms, together with any quotation or service order, constitute the entire agreement between you and us regarding the Services.

14. Contact Information

For any questions regarding these Terms, service cancellations, POPIA requests, or dispute resolution, please contact us:

Company: Protechnology Group (PTY) LTD
Website: www.protechnologies.co.za
Email: info@protechnologies.co.za
Phone: 072 894 623
Physical Address:  116 Selbourne St, Avondale, Parow, 7500